SYSTEMES & TELECOMMUNICATIONS S.A (SYSTEL) specialises in the design, development and production of mobilising, communications and control systems for Fire & Ambulance Services in France, the United Kingdom, Monaco, Belgium and Switzerland. On the ground, our systems meet the operational and technical requirements to manage major territorial and national high-risk situations. In France alone, our solutions are used to process more than 7.5 million calls resulting in over 1.5 million incidents each year involving more than 100,000 first responders. 

SYSTEL’s solutions include the following key components:

• START: a Command and Control Management System (CAD - Computer Aided Dispatch)

• Integrated Communication Control System and Telephony (ICCS)

• Geographic information System (GIS) / Gazetteer

• Management of Resources: Wholetime, OnCall and Appliances

• Predictive Dynamic Cover Tool

• Mobile Data Terminals, Appliance and Station Mobilisation

• Datawarehouse and Business intelligence reporting system

• Smartphone application for crew and officers

• Interfaces to other third party systems

SYSTEL’s solutions also provide some additional benefits:

• Multi-Agency Interoperability  ->  Fire, Ambulance and hospitals working together with a common system, with the ability to share essential information
• High Availability  ->  Resilience at site and system level
• Dynamic Scripting  ->  Includes pre-set Fire and Medical scripts
• Integrated Communications  ->  Radio/telephony integrated in CAD
• Attribute Based Mobilising  ->  Flexibility in crewing resources
• Flexible Resourcing Models  ->  Linked to attribute based mobilising
• Advanced Gazetteer  ->  Progressive searching and corporate gazetteer integration

Other areas of innovation include:

• A partnership with a fire service in the south of France on a solution enabling the early detection of forest and wild fires.

• A data science project aiming at processing large amounts of historical operational data to enhance operational prediction

• The latest web design for modern and user-friendly computer interfaces

Systel employs approximatively 105 employees at its headquarters near La Rochelle, France (comprising Software Engineers/Developers, Support technicians, Project Managers and Trainers) as well as 7 employees in Leeds, UK. SYSTEL is ISO 27001, CyberEssentials and NF399 certified and is working towards additional IT security certifications.

As part of its partnership with its customers, SYSTEL can offer a highly customised solution which can include infrastructure, training, 24/7 support and IT security services.