ADVERTORIAL – APD’s ‘control room revolution’ at BAPCO 2020


Gold Sponsor APD talks about its presence at the upcoming BAPCO Conference and Exhibition.

As a leading supplier to the global critical communications and control room sector, we’re proud to confirm our continued commitment as Gold sponsors of the BAPCO annual event.

The BAPCO Conference and Exhibition thrives on sharing the latest innovations, and in bringing together thousands of public safety professionals with a common vision and purpose. This makes it an unmissable event in our calendar.

Here’s a little snapshot of what you can expect from your control room experts at APD, this year at the annual BAPCO event.

Enabling the control room revolution today

Our business is the control room. Integrated control room solutions are what we do. Enabling public safety is our mission.

We’re trusted by public safety and critical organisations across the UK and around the world to deliver the very best in control room communications.

Our end-to-end technology platforms and services enable truly joined up delivery that incorporates:
·      Emergency telephony
·      CRM contact management
·      ICCS integrated communications
·      CAD dispatch
·      GIS and location.

Within the emergency services sector, we work with every UK police force, as well as multiple national forces overseas. We also support the London Underground and several airport operations, including Dubai International and Gatwick.

Our software is built with the operator in mind. It’s interoperable, we’re for open standards.
We’re passionate about giving your teams the technology they need to delight the public.

That’s why our ICCS solution – that brings together all your communications feeds from telephony to radio, CCTV, alarms and more – is fully customisable to suit your control room operation.  Are you facing demand for omni-channel, social media management and digital crime reporting? Do you need to find a way to understand your caller, not just the incident? Talk to us about our CRM.

We help you achieve your outcomes, with an end-to-end solution, that’s underpinned by great technology. It’s as simple as that.

But it’s not just about technology

Our ethos is to support you in delivering transformation and managing chance through collaborative working. We partner with the best to deliver added services, from voice recording, telephony, CAD and more. This makes it easy for you to manage your services in one place, allowing you to focus on what matters most: empowering your people and protecting the public.

As part of our commitment to the control room community, we’re also the proud creators of the APD Control Room Awards and International Control Room Week. We established these inspiring events to give control room employees a voice, celebrate their incredible contributions to our societies, and raise the profile of the control room profession globally.

Your public safety expert

We’re proud to be the centre of excellence in control room technology as part of the NEC Corporation, alongside our UK parent Northgate Public Services.

As such, when you join APD, you also gain access to our wide-ranging plethora of public safety solutions, resources and expertise. Here’s how we can support your digital transformation across the full public safety spectrum. 

Record management

Build an accurate and real-time knowledge base as a public safety organisation. We support 16 UK police forces today with our RMS technology to create a single version of the truth about everything in their communities.

·      Records every person, object, location and event
·      Intelligently links all records in your database
·      Enables enhanced situational awareness for officers.

Biometrics and facial recognition 

Deliver targeted enforcement and keep people safe with advanced biometrics, fingerprint, iris and facial recognition solutions. We work with the Home Office biometrics programme to review and match lower-quality fingerprints and our technology is recognised as the best in the world.

Justice and rehabilitation

Manage your digital data in controlled environments with intuitive collation, secure storage and automated audit trails. Used by prisons, probation services and youth offending teams today, we can help you with case, media and interventions management. 

Digital forensics

Support your officers, investigators, laboratory employees and more in maintaining a complete chain of custody when analysing, sharing and presenting evidence. Our forensics solution provides a single, accurate and up-to-date view that can also be shared across agencies to remove duplication.

Duty management

Make duty management easy with the latest in technology. Join the 60,000 police officers and staff across the UK who are managing their time on duty, overtime and leave using a web-based, accessible portal.

Meet us at BAPCO 2020

We can build a full end-to-end public safety solution for your organisation, and we’d love to talk to you about this at BAPCO this year.

Visit our stand C10

We’ll show you the latest technologies in action with live demos delivered by our team of control room experts.

Join us in Conference Theatre C on Wednesday 11 March 2020 at 1pm for “Riding the waves of technology in a faster changing world."

With technology changing at a faster pace than ever before, this session will look at how public safety organisations can transform their relationship with technology so that they are in a better position to exploit the benefits sooner and most effectively.

It will be delivered by Paul Roberts, head of product strategy and innovation at APD. He has over 20 years of experience in complex solutions within a wide range of technical specialisms, including mission critical communications, video analytics, biometrics, and AI. He also has experience across a wide range of sectors including public safety, government, transport and critical infrastructure.

Find out more

Join us on the #ControlRoomRevolution and get in touch with us before we meet at BAPCO 2020.
Find out more at

You can send us an email at or give us a call on 01482 808300. We’d also love to connect with you on social media - we’re on Twitter, LinkedIn and Facebook.