Second annual control room week a roaring success


More than 11,000 control room employees got involved in this year’s International Control Room Week, as organised by software specialists APD Communications.

Second annual control room week a roaring success
Second annual control room week a roaring success
The week ran from Monday 21st to Sunday 27th of October and involved teams from the UK police, ambulance, fire and coastguard, as well as those serving airports such as Heathrow, local authorities and utility companies. According to APD all but two UK police forces joined-in the week of activities.

Speaking of the campaign, APD commercial director Rhiannon Beeson said: “[It] has been a wonderful celebration of the amazing work of teams in critical control operations across the UK and far beyond.

“It’s been brilliant to see so many emergency services and critical control operations getting fully on board. Although this is only the second year, the week has already become a fixture in the calendar and a highlight of the year for the control rooms community.

“Control room employees are the unseen frontline of emergency services and critical control operations that keep us all safe and secure.”
This year's campaign also had an international element, for instance gaining support from the fire department of a US Air Force base at Mildenhall in Suffolk.

Dave Greenwood, lead dispatcher at the base’s emergency services centre, said: “We were most appreciative to receive our International Control Room Week pack, which we have used to publicise our presence and to raise awareness of the role of a dispatcher.

“We have also used the material provided to connect with other emergency services colleagues. The wellbeing and mental health contents have been used to open up dialogue about stress, and that it’s OK not to be OK. We look forward to participating again next year.”

Other international participants included teams from St Helena, and New South Wales in Australia.

International Control Room Week also raised funds for two mental health charities - Mind and Scotland’s Association for Mental Health -, reflecting the extreme psychological pressures 999 teams face every day.

For more on control room technology, and those on the 'unseen frontline,' register your interest for BAPCO 2020


Philip Mason
Editor, Critical Communications Portfolio
Tel: +44 (0)20 3874 9216

Author: Philip Mason