To what degree has emergency services culture changed over recent years to prioritise wellbeing? What has prompted that?

I have seen many new wellness initiatives pop up over the past five – eight years from large organizations and small business and individuals. I think the younger generations coming up in emergency services have felt empowered to talk more about wellbeing and have become leaders in important initiatives to set up programs and education for the public safety community. When it feels safe to have these difficult conversations, we can begin to cultivate change.

What has public safety achieved so far in regard to this, and what does it still need to achieve?

Although we’ve come a long way in developing education, tools, services and programs for emergency services, it is still up to those who work in the community to take the initiative to participate in these programs, to feel okay to ask for help, and to make positive, consistent change in their lives.

What are the key mental health challenges facing public safety workers, both on the frontline and in the control centre?

One of the most significant challenges facing emergency services today is the rapid influx of technology. While technological advancements are necessary and beneficial, the complexity of this field makes change inherently difficult. New systems and upgrades are being introduced at an increasing pace, yet frontline personnel and control center staff are often expected to adapt with minimal training, no adjustments in compensation, and no additional time to integrate these changes effectively.

Emergency services are not like smartphones that can simply be updated with the latest software. These are skilled professionals who require proper training and support to confidently and efficiently implement new technologies in the face of this very difficult profession. If we want innovation to truly enhance the field, we must ensure that those on the front lines are equipped to succeed.

What measures are being put in place to address those challenges?

Technology vendors in the public safety sector are becoming increasingly invested in how their solutions are utilized and how they can better support frontline personnel. Many companies are taking a proactive approach by providing comprehensive training on their products and actively seeking feedback from end users to drive continuous improvement.  Some companies are heavily involved in training on their products, as well as soliciting feedback from the people using the product to make improvements.  Private sector companies are hiring people from the centres to help them improve their products and how they are implemented.

What will be the key themes of your presentation in Coventry? Why is it an important topic?

In Coventry, my key themes will focus on how empowerment and action are the catalysts for real change in emergency services.  Progress happens when individuals step into their power, raise their voices, and take decisive action.  Leadership isn’t just a title; it’s a choice.  Whether that means mentoring the next generation, creating opportunities for others, or fearlessly bringing bold ideas to life, every action matters.  The culture of emergency services will only evolve when those within it have the courage to challenge the status quo, to speak up when something can be improved even when tradition says otherwise.  The power to transform this industry lies with those who live it every day.  I aim to inspire the people best equipped to lead this change, because the future of emergency services depends on those willing to step forward and make it happen.